Refund policy

When is a payment refunded in full?

If work on the project has not started yet, the amount paid is refunded in full. Payments made by mistake or twice are also refunded in full.

What if work has already started?

Projects are delivered in stages. If the work is ended, the client pays only for work already done: the completed stages and the work done on the current stage.

Any prepaid amount that belongs to work not yet done is refunded. With a 12-month payment split the same rule applies: any overpayment is refunded, or the client pays the remaining cost of the work done.

Are monthly services refunded?

Webu Care, SEO and other monthly services can be cancelled at any time, effective from the next month. The current month that has already started is not refunded; any amount prepaid for later months is refunded in full.

What is not refunded?

• The cost of work already done and handed over
• Third-party services bought for the client: domain, licenses, paid services
• Advertising budget already spent on ads

What if the result does not match what was agreed?

If the delivered work does not match the agreed Scope, we fix it free of charge. If it cannot be fixed, the cost of the part that does not match is refunded.

How do I request a refund?

How fast the money appears on a card also depends on the bank. Refunds are made by Duova LLC (identification code 402381025), brand Webu. Where a contract sets different refund terms, the contract applies.

• Write to hello@webu.ge or call +995 32 219 22 70
• Include your name, the project or invoice number and the reason for the refund
• We review the request within 5 business days and tell you the decision
• An approved refund is paid within 10 business days the same way you paid: to the same card for card payments, to the same account for bank transfers

Frequently asked questions