Terms of service

Who provides the service?

The service is provided by Duova LLC (identification code 402381025), operating under the Webu brand. Address: 40 Zhiuli Shartava St., Tbilisi. Contact: hello@webu.ge, +995 32 219 22 70.

How do we agree on the work?

Before work starts we define the Scope together: what the project includes, the timeline and the cost. The Scope and terms are fixed in writing in a contract or an invoice.

Prices on the website are starting prices ("from"). The final cost is set once the Scope is agreed. Work outside the Scope is priced separately and done only with the client’s approval.

How does payment work?

• The project is paid in stages: 40% when work starts, 30% when the design is approved and the remaining 30% at launch
• The cost can be split into 12 equal monthly payments at no extra charge
• Paying for the whole project upfront gives a 10% discount
• Webu Care, SEO and other monthly services are paid monthly
• Payment is accepted by bank card or bank transfer. Prices are in Georgian lari (GEL)

What is Webu responsible for?

• Delivering the work according to the agreed Scope and timeline
• Checking speed, the mobile version, security and SEO before launch
• Giving the client access to the domain, content and data
• Keeping information shared by the client confidential

What is the client responsible for?

If materials or approvals from the client are delayed, the project timeline moves accordingly.

• Providing the materials the project needs on time: texts, photos, logo and access
• Approving or returning the design and each stage with comments on time
• Paying the agreed cost on time
• Holding the rights to use the materials they provide

Who owns the result?

The domain, content and data belong to the client. Rights to the code and third-party licenses (fonts, plugins, paid services) are set out clearly in the contract.

How can the work be ended?

Either party can end a project by written notice. The client then pays for the work already done, and any amount paid is refunded under the refund policy.

Monthly services (Webu Care, SEO) can be cancelled at any time, effective from the next month.

What do we not guarantee?

Nobody can honestly promise a specific Google ranking, number of sales or advertising result, so we give no such guarantee. We give transparent reports on the work done and its results.

How are disputes resolved?

We resolve disputes by negotiation first. If no agreement is reached, the dispute is settled under the laws of Georgia in the courts of Georgia.

Frequently asked questions